8 Things to Know About the Difference Between Service and Hospitality: Lessons from KFC and Chick-fil-A

To deliver true hospitality, it takes more than just good service; it requires a commitment to excellence through consistency. At 787 Coffee, we embrace what I call KNIFE—a framework to ensure every interaction leaves a lasting impression. KNIFE stands for Knowledge, No Resistance (Adaptability), Impactful, Friendly, and Elevating from the bunch. But achieving this consistently means building a strong foundation: consistent training, clear goals, transparent data sharing, and a values-driven culture. When our team is aligned with these principles, hospitality becomes second nature, and every human who walks through our doors feels the difference. Want to know more about how we bring KNIFE to life and create an unforgettable experience? Dive into the blog to learn how we take service and hospitality to a whole new level!

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