4 Practical Ways to Train Your Team to Impact
Impacting is the ability to create meaningful and lasting change, inspire others, and make a difference in people's lives. Humans at 787 Coffee have a significant impact on the life of a customer in several ways. Here are 4 practical ways we train our leaders/ team to impact our caffeinated customers at 787 Coffee.
Provide Product and Service Training
Ensure that your team knows the products or services being offered. Train them on the features, benefits, and how they meet/fix customer needs. Provide information on pricing and any relevant policies or procedures.
Teach Active Listening Skills
Active listening is crucial in understanding customer needs and providing appropriate solutions. Train individuals to listen attentively, ask clarifying questions, and reflect back to ensure understanding.
Practice scenarios where they can demonstrate active listening skills.
Provide Customer Service Scenarios
Role-playing exercises and case studies can simulate real-life customer interactions. Create scenarios that cover various situations, such as handling complaints, providing product recommendations, or assisting with inquiries. Provide constructive feedback and guidance to improve performance.
Continuously Evaluate and Provide Feedback
Regularly assess individuals' performance and provide constructive feedback. Offer praise for positive interactions and highlight areas for improvement. Encourage ongoing learning and development through additional training opportunities.
EMPATHY
COMMUNICATION SKILLS
POSITIVE ATTITUDE
My summary
The power of impact lies in its ability to create a ripple effect, where one act of positive change can inspire others to a better day, leading to a collective movement towards a better world, happy moments for all. It’s crucial to properly train your team to impact customers and follow through. At 787 Coffee, we follow through on the above steps to execute impacting and make connections .
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