ON: The Power of Impact
Impact refers to the transformative influence that an action, idea, or individual can have on others and the world around them. Impact can take many forms, such as social, environmental, or economic impact, and can be achieved through various means, including advocacy, innovation, philanthropy, education, and leadership. The power of impact lies in its ability to create a ripple effect, where one act of positive change can inspire others to a better day, leading to a collective movement towards a better world, happy moments for all. Humans at 787 Coffee have a significant impact on the life of a customer in several ways.
Building Relationships
Baristas / Leaders / Office Crew / Roasters / Farmers have the opportunity to interact with customers on a regular basis, allowing them to build personal connections. By taking the time to get to know their customers, remembering their preferences, and engaging in friendly conversations, humans can create a sense of community and make customers feel valued and cared for.
Providing a Welcoming Environment
We play plays a crucial role in creating a welcoming and comfortable atmosphere in our coffee shops.
5 BARISTA TASKS - #1 is GREET -
By greeting customers warmly, creating a pleasant ambiance, and offering WOW moments, we can make customers feel relaxed and at ease, providing a positive experience that can brighten their day.
Offering Personalized Recommendations
Baristas who possess extensive knowledge of coffee and related products can provide personalized recommendations based on customers' preferences. Whether it's suggesting a new flavor or explaining the brewing process, baristas can enhance the customer's coffee-drinking experience and introduce them to new tastes and experiences.
Creating Moments of Delight (WOW factor)
Going above and beyond to surprise and delight customers can leave a lasting impact. Whether it's adding a special latte art design, offering a complimentary treat on their bday, or remembering a customer's name / special event, these small gestures can make customers feel appreciated and create memorable experiences that keep them coming back.
My summary
787 Coffee shops serve as meeting places for friends, colleagues, or even strangers. Caffeinated Baristas can facilitate these connections by fostering a friendly and inclusive environment, encouraging conversations, and creating opportunities for customers to interact and build relationships with each other.
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